2560 Privacy Policy — Protection of Your Personal Information
This policy describes how 2560 collects, uses, stores, and protects the personal information of Malaysian users on our platform. Please read it carefully before registering or using our services.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the 2560 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
Account Information
- Full name, email address, and phone number provided at the time of account registration.
- Identity documents (MyKad or passport) submitted during the identity verification (KYC) process.
- Date of birth to verify that the user meets the minimum age requirement (18 years and above).
Device & Browser Information
- IP address, device type, operating system, and browser used when accessing the platform.
- Session information such as access times, pages visited, and actions taken within the platform.
Payment Information
- Details of deposit and withdrawal transactions in MYR, including the payment method used, such as TNG eWallet or FPX.
- Bank account number or eWallet number registered for withdrawal purposes.
- We do not store credit or debit card numbers directly — all payment data is processed through secure, certified payment service providers.
Usage Data & Cookies
We use cookies and similar tracking technologies to remember your preferences, analyse usage patterns, and enhance your platform experience. This data does not personally identify you but helps us understand how users interact with the 2560 platform.
2. How Your Information Is Used
Information collected by 2560 is used for the following purposes:
- Account management: Verifying user identity, processing registrations, and managing logins securely.
- Transaction processing: Processing deposits and withdrawals in MYR via the user's chosen payment method.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity on your account.
- Service improvement: Analysing usage data to improve platform functionality, performance, and design.
- Legal compliance: Meeting legal and regulatory requirements related to the operation of the online platform.
- Service communications: Sending users important notifications related to their account, transactions, or policy updates.
We do not use your personal information for any marketing purpose without your prior consent.
3. Cookies & Tracking
The 2560 platform uses session cookies and persistent cookies to enhance the user experience. Session cookies expire when you close your browser, while persistent cookies are stored for a longer period to remember your preferences and settings.
You can control or delete cookies through your browser settings. However, disabling cookies may affect certain platform features, including automatic login and saved language preferences.
We do not use third-party tracking technologies for advertising or marketing without your knowledge. All tracking data collected is used solely for internal purposes to improve the performance and security of the 2560 platform.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secure servers with SSL encryption. We retain data for as long as your account is active or as needed for service and legal compliance purposes. Upon account closure at the user's request, data will be deleted in accordance with our internal procedures within a reasonable timeframe, unless retention is required by law.
Data Security
2560 implements appropriate technical and organisational security measures to protect user data against unauthorised access, modification, disclosure, or destruction. These include SSL protocols, tiered access controls, and continuous system monitoring.
Sharing with Third Parties
2560 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with:
- Payment service providers that process your MYR transactions.
- Regulatory authorities or law enforcement agencies where required by law.
- Technical service providers who assist with platform operations, subject to strict confidentiality agreements.
5. User Rights & Policy Changes
Right to Access & Correction
As a 2560 user, you have the right to access the personal information we hold about you. You can review and update your account details through your account dashboard. If any information is inaccurate, you may submit a correction request via our support email.
Right to Erasure
You have the right to request the deletion of your account and personal data. Deletion requests can be submitted through 2560's support channels. We will process requests within a reasonable timeframe, subject to any data retention obligations required by law or ongoing investigation requirements.
Changes to This Privacy Policy
2560 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via the platform or their registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. Users are encouraged to review this page periodically.
How to Contact Us
If you have any questions, concerns, or requests regarding your data privacy on the 2560 platform, please contact our support team by email at [email protected]. You may also refer to the FAQ for answers to general questions about privacy and account security.